Vencer Technologies provides comprehensive and total support and maintenance services through its onsite and an offshore maintenance service. Client's dedicated IT services support team provides round-the-clock support, application continuity, Help desk management with a high-level Standard Maintenance Procedures, Procedural Manuals, infrastructure and ensures that there is maximum application uptime.

Vencer Technologies is significantly different in creating opportunities that synergize the clients in making to make updates and changes on their own.

Vencer Technologies' offshore maintenance services

Identify and rectify the corrective, incidental issues and errors
plan and implement the action to avoid future problems based upon past incidents, anticipation and feedback, and continuous improvement
provide adoptions/changes to applications resulting due to external environment
carry out functional modifications

24/7 Helpdesk support aims at

settling the request for change based on the priority through corrective, preventive, adaptive and perfective maintenance
confirming the receipt, and acknowledgement

Incident Management Solutions include,

Modification Management
Maintenance and renewal
Program management and distribution
Dedicated team 24/7 support
Lower cost resources
Focus on Core activity with in-house team
Rapid time to realize and Time to Market the software product

Service Level Agreement assure,

Legacy product maintenance
Component Development and up gradation
Support to multiple platform versions
Localization and customization of core products